Ombudsperson for Students' Grievances
Manipur International UniversityAuthority UGC Regulations 2023
T. Umabati Devi
UGC (Redressal of Grievances) Regulations, 2023
gazette appointed
UGC Guidelines for Ombudsperson
Independence & Impartiality
The Ombudsperson shall function independently and impartially, ensuring fair and unbiased resolution of student grievances without any external influence.
Scope of Authority
Handle complaints related to academic, administrative, financial, and other student-related matters excluding those under legal proceedings or disciplinary actions.
Confidentiality
Maintain strict confidentiality of all complaints, proceedings, and personal information of students throughout the grievance redressal process.
Time-bound Resolution
Ensure timely resolution of grievances within prescribed time limits – acknowledgment within 7 days and resolution within 30-45 days of receipt.
Accessibility
Be accessible to all students through multiple channels including in-person meetings, phone calls, emails, and online grievance portals.
Documentation & Reporting
Maintain proper records of all complaints received, actions taken, and submit periodic reports to the Vice Chancellor and UGC as required.
Mediation & Conciliation
Promote amicable settlement through mediation and conciliation between students and university authorities before formal proceedings.
Recommendations
Provide appropriate recommendations to the university administration for systemic improvements and prevention of recurring issues.